This Privacy Policy explains how ZYX Events ("ZYX Events", "we", "us", or "our") handles information in connection with our website and services. By using the site, you agree to the practices described here. If you do not agree, do not use the site. This Policy forms part of, and should be read together with, our Terms of Service.
1. Scope
This Policy applies to information handled through this website. It does not apply to third party websites, platforms, or services that we do not control, even where we link to them. We are not responsible for the privacy practices or content of any third party.
2. Information we collect
We keep collection to a minimum. Depending on how you use the site, this may include:
- Information you provide. If you contact us, you choose what to send, such as your name, email address, and details about what you are looking for. Our contact form opens your own email application and does not transmit your details to our servers.
- Information collected automatically. Our hosting and infrastructure providers may process technical data needed to serve and secure the site, such as IP address, device and browser type, pages requested, and timestamps, in server logs.
- Cookies and local storage. We use only the storage needed to operate the site and to remember your consent choices, as described below.
We do not knowingly collect sensitive personal information through this site.
If you place an order or consign with us, we also collect what we need to complete it, such as your name, contact details, delivery details, the tickets or items involved, and records of payment. Payment card details are handled by our payment providers, and we do not store full card numbers.
3. How we use information
We use information to:
- respond to your inquiries and provide the services you request;
- operate, maintain, secure, and improve the site;
- detect, prevent, and address fraud, abuse, and security issues;
- comply with legal obligations and enforce our Terms of Service.
Where the law requires a legal basis for processing, we rely on your consent, our legitimate interest in operating and protecting our business, the performance of a contract with you, and compliance with legal obligations, as applicable.
4. Consent
We collect, use, and disclose personal information with your consent, except where the law allows or requires otherwise. You can withdraw consent at any time, subject to legal or contractual limits and reasonable notice, although we may then be unable to provide some services.
We will only send you marketing email if you have given us the consent that Canadian anti spam law requires, and every such message will include a way to unsubscribe.
5. Cookies and local storage
We use only necessary cookies and browser local storage to run the site, including to remember that you have accepted our notices so they do not reappear on every visit. We do not use advertising or cross site tracking cookies. You can clear or block this storage in your browser settings, though parts of the site may then behave differently.
6. How we share information
We do not sell or rent your information. We may share information only:
- with service providers who host or operate the site on our behalf, under obligations of confidentiality;
- where required by law, regulation, legal process, or a governmental request, or to protect our rights, safety, or property;
- in connection with a merger, acquisition, financing, or sale of assets.
7. Processing outside Canada
Some of our service providers, such as hosting, email, and payment providers, may store or process information outside Canada, including in the United States. While there, it is subject to the laws of that country and may be accessible to its courts, law enforcement, and national security authorities. We require these providers to protect information in a way that is consistent with this Policy.
8. Data retention
We keep information only for as long as needed for the purposes described here, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or anonymize it.
9. Security
We take reasonable measures to protect information, including a strict security configuration on this website. However, no method of transmission or storage is completely secure, and we cannot and do not guarantee absolute security. To the fullest extent permitted by law, we are not liable for any unauthorized access, loss, or disclosure that occurs despite reasonable safeguards. You use the site and share information at your own risk.
If a breach of security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada as the law requires, and keep a record of it.
10. International users
We operate from Canada. If you access the site from elsewhere, you understand that information may be processed in Canada and other countries whose data laws may differ from those in your location, and you consent to that processing.
11. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to withdraw consent. To make a request, email us at the address below. We will respond as required by applicable law. We may need to verify your identity before acting on a request.
12. Privacy officer and complaints
We have designated a privacy officer who is accountable for our compliance with this Policy. You can reach them at contact@zyxevents.com. If you are not satisfied with our response to a privacy question or complaint, you may contact the Office of the Privacy Commissioner of Canada.
13. Children
The site is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.
14. Do Not Track
Because we do not track users across sites, we do not respond differently to browser Do Not Track signals.
15. Changes to this Policy
We may update this Policy at any time by posting a revised version with a new date. Changes take effect when posted, and your continued use of the site means you accept them.
16. Disclaimer
The site and its contents are provided for general information on an "as is" basis without warranty of any kind. Nothing here is legal, financial, or professional advice. To the fullest extent permitted by law, ZYX Events is not liable for any loss or damage arising from your use of, or reliance on, the site.
17. Contact
For any privacy question or request, contact contact@zyxevents.com.